Privacy Policy

Introduction

At Titan Horseboxes (“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website, [www.titanhorseboxes.com] (the “Website”), and related services. We want to assure you that any information we collect is used to serve you better—by responding to your enquiries, providing the information you’ve requested, or making our website content more relevant to you.  Our top priority is to keep your data private and safe.

This policy also explains our use of third-party tracking technologies, such as Google Analytics and Facebook Pixels, which help us improve our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Such as your name, email address, phone number, and postal address when you fill out forms, request quotes, or subscribe to our newsletter.
  • Enquiries and Requests: Information provided when you contact us with questions or requests.
  • Technical and Analytical Data: Including IP address, browser type, browsing patterns, and device information collected via cookies and similar technologies (e.g., Facebook Pixel and Google Analytics) to enhance your browsing experience and help us tailor content and marketing efforts.

2. How We Use Your Information

We use your information for the following purposes:

  • To Respond to Enquiries: Your contact information allows us to respond to questions and requests for information about our horseboxes or services.
  • To Provide Relevant Information: When you request a quote or other details, we will use your contact information to deliver what you’ve asked for.
  • To Improve Website Experience and Marketing: We use analytics tools such as Google Analytics and Facebook Pixel to understand how visitors interact with our website. This helps us improve the website’s functionality and tailor marketing efforts, such as showing you more relevant ads.
  • To Communicate Updates: With your permission, we may send you updates about products or services that are relevant to your interests based on your interactions with us.

3. Use of Facebook Pixel and Google Analytics

We use third-party services like Google Analytics and Facebook Pixel to help us track and analyse website traffic, understand user behaviour, and optimise our marketing efforts. These tools may collect data such as your IP address, browsing activity, and interactions with our website.

  • Google Analytics: Google Analytics collects information about how visitors use our website. It uses cookies to gather data, which helps us understand website performance, identify areas for improvement, and measure marketing effectiveness. For more information on how Google uses this data, you can review Google’s Privacy Policy.

  • Facebook Pixel: Facebook Pixel allows us to measure the effectiveness of our Facebook advertising campaigns by understanding actions people take on our website after viewing our ads. This may also involve showing you ads based on your activity on our website. You can opt out of Facebook Pixel tracking through your Facebook Ad Settings.

How to Opt Out of Tracking: You can opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on. For more information on managing cookies and third-party tracking, you can adjust your browser settings or visit the Network Advertising Initiative’s Opt-Out page.

4. Commitment to Privacy: No Selling or Unnecessary Sharing of Data

Unlike other sites, we will never sell your personal information to third parties. The data we collect is used solely to improve our services and provide you with relevant, tailored content and marketing. We may share information with third parties only in the following limited situations:

  • Service Providers: Trusted partners who help us operate our business, such as payment processors, shipping companies, or IT service providers.
  • Third-Party Analytics and Marketing Tools: As mentioned above, tools like Google Analytics and Facebook Pixel may receive limited information about your interactions with our site to help us analyse traffic and improve our marketing.
  • Legal Obligations: We may disclose information when required by law or to protect our rights, property, or safety.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on our website to collect information about browsing behaviour and preferences. This helps us improve your experience and make our content more relevant to your needs.

For more information on how we use cookies and how you can control them, please refer to our Cookie Policy page.

6. How We Protect Your Data

We implement appropriate security measures to protect your personal data from unauthorised access, disclosure, or alteration. This includes secure servers, encrypted storage, and limiting access to your data to those who need it to perform their roles.

7. Your Data Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can ask us to correct any inaccurate or incomplete data.
  • Deletion: You can request that we delete your personal data when it is no longer necessary for the purposes it was collected.
  • Objection to Marketing: You can opt-out of receiving marketing emails at any time by clicking the unsubscribe link or contacting us directly.

If you wish to exercise any of these rights, please contact us at info@ titanhorseboxes.co.uk

8. Data Retention

We only retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you have signed up for marketing updates, we will retain your information until you choose to unsubscribe.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

Titan Horseboxes
26 Mountview Road, Spa, Ballynahinch, Co. Down, BT24 8JR